Need help?
Frequently Asked Questions
Shipping
We aim to dispatch orders within 1–3 business days after the order is placed. Processing times may be slightly longer during busy periods or around public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times are provided by the shipping carrier and may vary depending on destination.
Yes. Delivery times are estimates, and delays may occasionally occur once the parcel has been handed over to the shipping provider.
Returns & Exchanges
If you would like to return an item, please contact customersupport@saxdorshop.com and our team will assist you.
If you need help with an exchange, size change, or return request, please contact our customer support team and we will be happy to help.
Returned items should be unused, in their original condition, and with all original tags and packaging included, unless the item is faulty.
Once your return has been received and processed, any approved refund will be issued to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
Orders & Customer Support
For any questions related to your order, including shipping, returns, exchanges, sizing, or product details, please contact customersupport@saxdorshop.com.
Our customer support team handles Saxdor Clothing Line and accessories only. For boat-related questions, including models, technical information, or dealer support, please use the dedicated contact channels on the main Saxdor website.
Payments
Available payment methods may include card payments, Shop Pay, and digital wallets such as Apple Pay or Google Pay. The payment options shown at checkout may vary depending on your location and market.
Payments are processed securely by external payment providers and digital wallet providers. Saxdor Shop does not store your full card number or CVV code on its own servers.
Account
No. Creating an account is optional and is not required to make a purchase.
If you create an account, you may be able to access features such as your order history, saved preferences, and a more seamless shopping experience.
Products & Sizing
If you need help choosing the right size, please contact customersupport@saxdorshop.com. Our team will be happy to assist you with sizing guidance and product-related questions.
Yes. If you need more information about a product, material, fit, or styling, please contact our customer support team before placing your order.
Privacy
SaxdorShop.com is operated by Saxdor Yachts Oy, which acts as the data controller for personal data processed through the online store.
For privacy-related questions or requests, please contact privacy@saxdor.com.
Depending on how you use the store, Saxdor Shop may collect information such as your name and contact details, billing and shipping address, order and transaction details, delivery information, account details, customer support communications, and technical or cookie-related usage data.
Yes. Saxdor Shop uses cookies and similar technologies for essential site functionality and, where consent is given, for analytics and advertising.
If you are covered by GDPR, you may have the right to access your personal data, correct inaccurate data, request deletion of your data, restrict processing, object to certain processing, withdraw consent, request data portability, and lodge a complaint with a supervisory authority.
For privacy requests, please contact privacy@saxdor.com.
Couldn't find what you were looking for?
Get in touch through the contact page and we will get back to you shortly.