FAQ

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Frequently Asked Questions

Products & Availability

1. Where can I find the size chart?

You’ll find a detailed size chart on every product page, making it easy to choose the perfect fit for life on and off the water.

2. Are the products available in different colors or sizes?

Absolutely. Many pieces come in multiple colors and sizes so you can match your style to your adventures.

3. Will you restock sold-out items?

Yes – our most popular pieces often return. Sign up for “Back in Stock” alerts to be the first to know.

4. How can I be sure the product is authentic?

Every item purchased from our official website or authorized Saxdor dealers is 100% genuine – designed by us, for our community.

Ordering & Payment

5. How do I place an order?

Simply select your style, size, and color, add to cart, and follow the checkout steps – your Saxdor lifestyle is just a click away.

6. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment options for a smooth and safe checkout.

7. Can I change or cancel my order after it’s been placed?

We process orders quickly to get them to you faster, but if you need changes, contact our customer service as soon as possible.

Shipping

8. Which countries do you ship to?

We ship worldwide – bringing the Saxdor lifestyle to every shore.

9. What shipping options are available and how long will delivery take?

Choose standard or express shipping at checkout. Timelines depend on your location, and estimated delivery dates are shown before you confirm your order.

10. How much does shipping cost?

Shipping costs vary by location and method – you’ll see the exact amount before you complete your purchase.

11. How can I track my order?

Once your order ships, we’ll send you a tracking link so you can follow it all the way to your door.

Returns & Exchanges

12. Can I return or exchange an item?

Yes – if it’s unused, unwashed, and in original condition, you can return or exchange it within our return period.

13. How long does it take to process a return?

Once we receive your item, we aim to process it within a few business days and refund your original payment method.

14. What should I do if I receive a faulty or incorrect item?

Contact us right away – we’ll make it right with a replacement or refund.

Care & Maintenance

15. How should I wash and care for the products?

Every item comes with care instructions. Follow them to keep your Saxdor pieces looking sharp and ready for adventure.

16. Do the products come with a warranty?

Yes – our apparel is covered for manufacturing defects. Reach out to our team for more details.

Customer Service

17. How can I contact customer service?

You can reach us via email or through our website’s contact form. We’re here to help.

18. Do you respond to inquiries via social media?

Yes – we’re happy to connect with you on our official social channels. For order-specific questions, we recommend contacting us directly.

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Currently shipping to: Finland, Sweden, Denmark, Norway, Germany, France, Spain, Italy, Portugal, Greece, Slovenia and Croatia