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    Terms of service

    OVERVIEW

    1. This website is operated by Saxdor Yachts Oy. Throughout the site, the terms “we”, “us”, “our”, “Saxdor” or “Saxdor Yachts” refer to Saxdor Yachts Oy with its registered seat in Helsinki (Finland), business ID: 3090528 − 1.

    2. Capitalised terms used in these Terms have the meanings set out below. Unless the context requires otherwise, words in the singular include the plural and vice versa, and references to “including” mean “including without limitation”:

    1) Account – your customer account on the Website, which may allow you to place Orders, view order history and manage saved details.

    2) Business Day - any day other than a Saturday, Sunday or public holiday in Finland.

    3) Business user (B2B) – any person or entity placing an Order in connection with its trade, business, craft or profession.

    4) Consumer – an individual making a purchase for purposes not related to your trade, business, craft, or profession. When you are considered a consumer, statutory consumer protection rules apply to your Order.

    5) Checkout – the part of the purchase process that begins when you click “Checkout” (or an equivalent button) in your cart and are taken to the checkout page, where you enter the required details (including your delivery address and, if applicable, billing details), choose delivery and payment methods, and place your Order by clicking “Pay now” (or an equivalent button).

    6) Delivery – the moment when you, or a third party indicated by you other than the carrier, physically take possession of the Product(s).

    7) Newsletter – emails sent to subscribers with marketing information about Products, promotions and updates.

    8) Order – your binding offer to purchase Products submitted through the Checkout by clicking the “Pay now” (or equivalent) button, after accepting these Terms and the Policies.

    9) Order Confirmation – the email confirming that we have received and accepted your Order and that a Sale Contract has been concluded (unless stated otherwise).

    10) Policies – collectively, our Privacy Policy and Cookie Policy (and any other policies referenced in these Terms).

    11) Products / Goods – the goods offered for sale on the Website.

    12) Digital Wallets – a payment method that allows you to save your card details on your phone, watch or browser and make quick payments without having to enter these details every time you make a purchase (e.g. Apple Pay, Google Pay).

    13) Shop – the third-party sign-in and/or express Checkout functionality branded as “Shop” (including “Shop Pay”), provided by Shopify and used for authentication and/or payment during Checkout.

    14) Services – the free electronic features made available through the Website, such as the contact form, the Newsletter (if you subscribe) and Account features (if you create an Account).

    15) Website – saxdorshop.com and its subpages, including the online store and all content and functionalities made available through it.

    16) Terms – these Terms of Service.

    17) You / User / Customer – the individual using the Website and/or placing an Order.

    18) Sale Contract – the contract for the sale of Products concluded between you and us when you receive the Order Confirmation (unless we expressly state otherwise).

    3. By placing an Order, you confirm that you have read, understood, and accepted these Terms and the Policies. If you do not agree, you may choose not to use our Website or make purchases from us.

    4. Business users are not Consumers and consumer protection laws do not apply to their Orders. However, if you are a sole trader or other Business user and mandatory law grants you consumer-like protection for a particular Order, the relevant consumer provisions of these Terms will apply to that Order to the extent required by such mandatory law.

    5. Any new features or tools added to the Website will also be subject to these Terms. The most current version of the Terms is always available on this page. Your continued use of the Website following the posting of changes constitutes acceptance of those changes.

    6. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our Products to you.


    SECTION 1 [GENERAL RULES]

    1. By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have the consent of a parent or legal guardian to use this Website or any of our Services. If you are acting on behalf of a company or other legal entity, you confirm that you are duly authorised to accept these Terms and place Orders on its behalf.

    2. When you sign in or create an Account on the Website (including using third-party sign-in options, such as Shop or Google account) and/or place an Order, you provide personal data, which we process in accordance with our Privacy Policy. Your data may also be shared with and processed by third-party providers involved in order processing, payment processing and delivery, as described in our Privacy Policy.

    3. We reserve the right, but are not obligated, to limit the sale of our Products to any person, geographic region, or jurisdiction. These limitations may be imposed for reasons including, but not limited to, legal compliance, logistical constraints, or other business considerations. Such limitations will be applied in accordance with applicable laws.

    4. We may exercise this right on a case-by-case basis and will inform customers accordingly if any such limitations apply to their Orders.


    SECTION 2 [ACCOUNT]

    1. Creating an account

    1) To fully access the features of Website, you may create or use an existing individual Shopify Shop Account that will allow you to place Orders, track your order history, and manage your contact information.

    2) To create an Account, enter your email address. We will send a 6-digit verification code to that address. After entering the code and signing in, you will have access to your Account.

    3) To create your Account you can also click on the button “Continue with shop”, than enter your e-mail address. You will be required to enter a 6-digit verification code that we will send you to that address.   After entering the code and signing in, you will have access to your Account.

    2. Account Registration

    Account registration is optional and not required to place an Order. When placing your first Order, you may choose to create an Account in the order form.

    3. Managing your Account

    1) After logging in, you can manage your contact details (such as your email address), update your shipping address, and review your order history.

    2) You cannot change your login (email address) after creating the Account, but you can update other details, such as your shipping address.

     

    SECTION 3 [SERVICES, INCLUDING NEWSLETTER]

    1. This Section sets out the rules applicable to the Services (as defined in the Overview) available through Website, including their availability, changes, suspension, complaints, and – where relevant – additional rules for the Newsletter.

    2. We aim to make the Services available 24/7. However, please note that the Services may be temporarily unavailable due to maintenance, updates, security measures, technical issues, failures of third-party systems we rely on, or events beyond our reasonable control.

    3. The contact form and support tools allow you to send us messages electronically. You may stop using these Services at any time by simply not sending further messages.

    4. We may temporarily restrict your access to Services (including Account features) if this is necessary for security reasons or if we reasonably suspect fraud, abuse, or a breach of these Terms. Where reasonably possible, we will inform you of the reasons for such measures.

    5. If you have a complaint regarding the functioning of the Services (for example, problems with signing in, Account access, or Newsletter subscription/unsubscription), please contact us at customersupport@saxdorshop.com and describe the issue. We will respond not later than within 14 days. This clause is separate from, and does not limit, your rights regarding complaints about Products under Section 11.

    6. The contract for the provision of Services is concluded when you create an Account, subscribe to the Newsletter service, or begin using a specific feature of the Online Shop that enables the use of a particular Service available on the Website.

    Termination of Services (not applicable to sales contracts)

    7. You and we may terminate the agreement for the provision of any Services at any time and without giving reasons, without prejudice to rights acquired by either party before termination, by sending us a clear request using any remote communication channel that enables us to read it (e.g., email to customersupport@saxdorshop.com) or the contact form available at https://www.saxdorshop.com/pages/contact.

    8. You may terminate the Newsletter at any time by unsubscribing as described in point 12 below.

    9. We may terminate the provision of Services by sending you a notice to the email address associated with your Account or otherwise provided by you. Where termination concerns the Account Service without cause, we will give you at least 14 days’ notice before deleting the Account.

    Newsletter

    10. Subscription to the Newsletter service is done by:

    1) confirming the entry by clicking the ‘Subscribe’ button (or other equivalent content),

    2) clicking on the link in the email sent to the email address provided by you or

    3) by ticking the appropriate box (checkbox) “Email me with news and offers” when registering your Account or placing an Order.

    11. Once the above conditions are met, an agreement for the provision of the Newsletter service by electronic means is concluded.

    12. The Newsletter service is provided free of charge for an indefinite period. You may unsubscribe from the Newsletter at any time, without giving any reason, by:

    1) clicking on the unsubscribe link at the end of each e-mail containing the Newsletter,

    2) sending a request by email to: customersupport@saxdorshop.com.

    Performing one of the above actions by the Customer results in the termination of the Newsletter service agreement.

    13. Unsubscribing from the Newsletter does not affect our ability to send you non-marketing, service-related messages necessary to perform and manage your orders and account (such as order confirmations, shipping updates, refunds, complaints/returns handling, or important security notices).

     

    SECTION 4  [AVAILABILITY OF PRODUCT(S)]

    1. If a specific Product ordered by you is permanently unavailable at the time of placing the Order, we will immediately inform you via email and refrain from confirming the Order. In this case, no agreement will be concluded. This does not affect the possibility of accepting other Orders included in your purchase.

    2. If a specific Product ordered by you is temporarily unavailable at the time of placing the Order, we will notify you of this in the Order Confirmation. If the shipment date exceeds two weeks from the promised date specified on the Website, you may withdraw from the Sale Contract in respect to the temporarily unavailable Product or from the entire contract.

    3. If after the Sale Contract is concluded, it becomes apparent that the specific ordered Product is permanently unavailable, we will immediately inform you via email. In this case, both you and we may withdraw from the contract in respect to the permanently unavailable Product or from the entire contract.

    4. In the event of withdrawal from the Sale Contract pursuant to point 2 or 3 above, we will refund any payments already received from you to the extent of the withdrawal.

     

    SECTION 5 [PRICES]

    1. All prices displayed on the Website are gross prices and include applicable value added tax (VAT).

    2. Delivery costs are not included in the product prices. Shipping and handling costs depend on the selected delivery destination or delivery method and are added to the total price at Checkout. The final amount, including all taxes and delivery costs, will be presented to you before you place an Order (before clicking “Pay now” button). If your Delivery address is outside the European Economic Area, the displayed final amount does not include any applicable customs duties, tariffs, import taxes, or clearance fees, which may be charged by the destination country and are payable by you as the recipient.

    3. The price applicable to your Order is the price shown on the Website at the time of placing the Order. Once you receive the Order Confirmation, the price of the ordered Products will not change, regardless of any subsequent price adjustments, promotions or sales.

    4. We reserve the right to change Product prices, introduce new Products for sale, or launch and terminate promotional campaigns. Such changes will not affect Orders already placed before the effective date of the change.


    SECTION 6 [PLACING ORDERS]

    1. The Goods offered on the Website are marked in detail. The Website contains, among other things, information about the properties of the Goods, their price and the material from which they are made.

    2. To place an Order, please follow these steps:

    1) Select the Product(s) you wish to purchase.

    2) Choose the desired colour and size from the available options.

    3) Click the “Add to Cart” button to place the Product in your shopping cart.

    3. The Product will be moved to your shopping cart, visible in the top right corner of the Website. Before proceeding to the Checkout, you may review the contents of your cart and make changes, including adjusting the quantity of items, selecting different sizes or colours, or removing Products entirely.

    4. By selecting the Checkout option, if you are not yet signed in – you can choose one of the following options:

    1) you can be redirected to the Sign in / account creation panel. In the Sign in / account creation panel you will be asked to provide the personal details necessary to process the transaction and deliver the ordered Goods.

    2) You can also use express Checkout enabled by Shop or available Digital Wallet.

    5. Next, you will be asked to select delivery address / destination. After providing all required information (including billing details if applicable), you will be asked to select a payment method.

    6. You may choose from the payment methods available in the Checkout panel, Digital Wallets, Shop or credit card payment. In justified cases, we may temporarily restrict the availability of one of the payment methods; however, this will not prevent you from placing an Order.

    7. You confirm your Order by clicking the “Pay now” button. By doing so, you place a binding offer to purchase selected Products, subject to these Terms. Completing a purchase is only possible after you have read and accepted these Terms and the Policies and paid for the Order.

    8. A binding contract between you and us is concluded only when you receive our Order Confirmation. This confirmation, provided on a durable medium (e.g., email), will include a unique order number, which can be used to track the status of your Order.

    9. If payment is not received, the Order will not be considered valid, you will not receive the Order Confirmation and the Sale Contract will not be concluded.

    10. Please remember that at any stage of the ordering process, until payment is made, you may cancel the Order by stopping the Checkout process and leaving the order page. Orders not completed by confirmation of payment are considered cancelled and will not be processed.

    11. We may contact you at the e-mail address or phone number provided during Checkout or in your Account to clarify any issues, confirm your Order, or address other matters related to your Order.

    Business users

    12. The points 12-16 of this Section apply only to Business users. If you are a Business user, by placing an Order (clicking the “Pay now” button after accepting these Terms), you expressly authorise us to issue invoices in electronic form.  When requesting an invoice, you must provide the necessary details for the invoice to be issued. Please note that we are not responsible for any incorrect or incomplete details you provide for the invoice.

    13. If you place an Order as a Business user, you confirm that you act within your trade, business, craft or profession and that you are duly authorised to place the Order on behalf of the entity indicated in the billing details.

    14. For Business users, we may request reasonable additional information to verify your business details (e.g., VAT number or company registration details) where this is necessary for invoicing, tax compliance or fraud prevention. If the requested information is not provided, we may suspend processing of the Order or cancel it and refund the payment. During such verification, delivery or processing timeframes are extended accordingly.

    15. Business users can not set off any amounts against our claims unless the set-off claim is undisputed and we have confirmed it in writing (or by email).

    16. To the maximum extent permitted by applicable law, we are not liable for loss of profit, loss of revenue, loss of business, loss of goodwill, or any indirect or consequential damages arising out of or in connection with an Order or the Products. Nothing in this clause excludes or limits liability that cannot be excluded or limited under applicable law (including liability for wilful misconduct).

     

    SECTION 7 [PAYMENT METHODS]

    1. We accept the following payment methods:

    • Valid credit and debit cards;

    • Digital Wallets; or

    • Shop Pay.

    Please note that the availability of specific payment methods may vary depending on your country of residence. As a result, some payment methods may be available in certain countries but not in others.

    2. All payments are processed securely through third-party payment providers available at Checkout (e.g., Google Pay and/or Shop Pay, as applicable). Card details and other payment data are encrypted and handled directly by the relevant payment operator.

    3. We do not accept cash on delivery or traditional bank transfers.

    4. If the issuer of your card or payment provider refuses to authorise the payment, the Order will not be processed and the Sale Contract will not be concluded. We are not liable for any delay or non-delivery resulting from a failed payment authorisation.

    5. If you use a card or other payment method available at Checkout, you confirm that you are authorised to use it and that the card or Account belongs to you or that you have the cardholder’s permission.

    6. For your security, please be aware that we will never ask you to make a payment by traditional bank transfer or inform you of a change to the bank account for payments. All payments must be completed exclusively through the secure payment methods available on our Website.


    SECTION 8 [DELIVERY]

    1. Products are delivered to the address indicated by you during the ordering process. The Website indicates the countries to which delivery is possible.

    2. Please note that we do not deliver to P.O. boxes, parcel lockers not offered at Checkout or to freight-forwarding addresses.

    3. Order processing (packing and handling) as well as deliveries are not made on weekends or public holidays.

    4. Delivery is carried out by courier companies or parcel locker operators cooperating with us.

    5. Available delivery methods, costs and estimated delivery time are displayed before you place an Order. Estimates depend on destination, chosen method and order composition. We will not exceed 30 days for the delivery of your Product from the date the contract is concluded (i.e., the date of the Order Confirmation), unless otherwise specified on the Website for a given Product.

    6. Delivery times specified on the Website are approximate and cannot be considered as strictly defined deadlines. The mere fact of exceeding the estimated delivery date does not entitle the customer to compensation, without prejudice to statutory consumer rights.

    7. Once your order has been shipped, you will receive a Shipping Confirmation e-mail with details of your delivery.

    8. If we reasonably expect that delivery will not take place within the estimated delivery time, in particular in case of exceptional circumstances that may cause a delay, we will immediately inform you of this situation and propose a new date. If you do not accept the new date, you may cancel the contract and we will refund all amounts paid without undue delay.

    9. If delivery cannot be completed because no one is available at the delivery address, our contracted carrier (acting on our behalf) will leave a notice and make a further delivery attempt and/or provide collection instructions (e.g., delivery to a pick-up point). Tracking details and any next steps will be shown in your Shipping Confirmation or carrier notifications.

    10. If, despite reasonable delivery attempts, the parcel is returned to us for reasons attributable to you (e.g., repeated non-collection or failure to collect from a pick-up point within the carrier’s holding period), we will contact you to confirm whether you prefer (i) re-shipment (at your cost) or (ii) cancellation and a refund. Delivery charges will be refunded only if required by applicable law. This does not affect your statutory rights, including the right of withdrawal where applicable.

    11. Delivery is deemed completed when you, or a third party indicated by you other than the carrier, physically take possession of the Product(s) at the delivery address, as evidenced by the carrier’s delivery record (scan, signature or equivalent).

    12. The risk of loss or damage to the Product(s) passes to you upon Delivery as defined above. This does not affect your statutory rights in relation to faulty or non-conforming Goods.

    Business users

    13. This point applies only to Business users. Please inspect the Products on Delivery as specified in Section 11(18) below.


    SECTION 9 [RIGHT OF WITHDRAWAL]

    1. Right and period

    If you are a Consumer, you have the right to withdraw from the Sale Contract within 14 calendar days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a third party indicated by you other than the carrier, take physical possession of the Products. If your Order is delivered in parts or consists of multiple items delivered separately, the period ends 14 days after delivery of the last item. If the mandatory consumer protection laws applicable in your country of habitual residence provide for a longer withdrawal period, that longer period will apply. The right of withdrawal described in this Section is granted to the extent required by applicable consumer law; where no statutory right of withdrawal applies to your purchase, we do not grant any additional contractual right of withdrawal unless we expressly state otherwise in these Terms.

    2. How to withdraw

    To exercise your right of withdrawal, you must inform us

    1) to the following postal address

    Saxdor Yachts Oy

    Returns Department – Saxdor Shop

    Tammasaarenkatu 1,

    00180 Helsinki, Finland

    or

    2) to the following e-mail address: customersupport@saxdorshop.com;

    or

    3) via the contact form available on the Website at https://www.saxdorshop.com/pages/contact.


    Before the withdrawal period expires, inform us of your decision to withdraw by sending either:

    - filled and signed withdrawal form (see Annex 1), or

    - any clear statement that you are withdrawing (e.g., an email or letter stating 'I wish to withdraw from my purchase') from the purchase. Please remember to include the order number.

    To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

    3. Consequences of withdrawing from the contract

    1) If you withdraw from the Sale Contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us, e.g. express delivery), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the Sale Contract, subject to point 3 below. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

    2) We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.

    3) You shall send back the Products or hand them over to us to the following address:

    Finnish Logistics Group

    Returns Department – Saxdor Shop

    Höyläämöntie 11 b

    00380 Helsinki, Finland

    without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us. Remember to include your order number with the parcel.

    4) The deadline is met if you send back the Products before the period of 14 days has expired.

    4. Exceptions limiting the right to withdraw from the Sale Contract

    The right to withdraw from the Sale Contract cannot be exercised in the case of contracts concerning:

    • the delivery of Products that are made according to your own specifications or are clearly tailored to your individual needs (personalised Products); and/or

    • the delivery of Products that are not suitable for return due to health or hygiene reasons, if their protective packaging has been removed or tampered with.

    5. Return shipping costs are not reimbursed, unless required by mandatory law or unless the return results from an accepted complaint under Section 11. For international returns, the return costs may differ from domestic returns. The consumer will be responsible for the direct costs of returning the Goods. We recommend checking with your local courier for the exact return costs.

    6. If you have questions about returns or withdrawals, contact us at:

    - customersupport@saxdorshop.com or

    - or via the contact form available on the website at https://www.saxdorshop.com/pages/contact.

    7. You are only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For example, trying on clothing to check its fit or style is permitted, but wearing it extensively, washing it, or damaging it (e.g., staining or tearing) may result in liability for the reduced value.

    8. Return package

    1) To return a Product(s), it should be in its original, unused, and unworn condition. The Products must be returned with all original tags and in its original packaging. The Products should not show signs of use such as stains, tears, odors (e.g., perfume, smoke), or any other damage. Any product that has been worn, washed, or damaged cannot be returned (as mentioned you are allowed to try clothes on).

    2) The product should be packed securely to prevent any damage during the return shipping. We recommend using the original packaging in which the product was delivered. If the product is returned without adequate protection or in damaged packaging, it may not be accepted or a partial refund may be applied.

    3) Please return the Product to the following address:

    Finnish Logistics Group

    Returns Department – Saxdor Shop

    Höyläämöntie 11 b

    00380 Helsinki, Finland

    You can return the Product to us by post, via a courier service, or by using a parcel locker.

    4) Just to remind you, Products must be returned within 14 calendar days from the date you notified us of your decision to withdraw from the Sale Contract. The deadline is met if you send the Product back before the 14-day period expires.

    5) The return package must also include the sender’s details (full name and return address) and your order number. We also recommend enclosing the return form (Annex 1) or a short note stating which items are being returned, so we can identify your return and process it faster.

    Business users

    9. This point applies only to Business users. Business users do not have a statutory right of withdrawal unless mandatory law provides otherwise. We do not accept returns or exchanges unless we expressly agree otherwise in writing (e.g., by email), including the applicable return/exchange conditions and any associated costs.


    SECTION 10  [SIZE CHANGE OPTION]

    1. If you are a Consumer and if you find that the Product(s) you received is the wrong size, you may request a size change. This option is available as long as the Product is not personalized and is in its original condition.

    2. If you wish to change the size of the Product that you bought from us, you can contact us:

    1) via customersupport@saxdorshop.com, or

    2) via the contact form available on the website at https://www.saxdorshop.com/pages/contact

    3. When contacting us, please provide the following details:

    1) your full name;

    2) your order number and the Product that you would like to exchange;

    3) the size you would like to exchange the product for;

    4) the address to which the new size should be sent by us.

    4. In order to receive a Product in a new size from us you will need to return the original Product to us before we send you the Product in a new size. Please note that to return a Product, it must be in its original, unused, and unworn condition. The Product must be returned with all original tags and in its original packaging. The Product should not show signs of use such as stains, tears, odors (e.g., perfume, smoke), or any other damage. Any Product that has been worn, washed, or damaged cannot be returned (as mentioned you are allowed to try clothes on).

    5. The Product should be packed securely to prevent any damage during the return shipping. We recommend using the original packaging in which the product was delivered. If the Product is returned without adequate protection or in damaged packaging, it may not be accepted or a partial refund may be applied.

    6. The Product(s) should be sent to the following address:

    Finnish Logistics Group

    Returns Department – Saxdor Shop

    Höyläämöntie 11 b

    00380 Helsinki, Finland

    7. The cost of shipping the new Product and returning the original Product is covered by you.  If the size change request is due to a defect or non-conformity of the Product, the rules on complaints, returns and remedies (including return and re-delivery costs) are governed by Section 11 below.

    8. The Product must be returned within 14 days of notifying us of your size change request.

    9. Once we receive the returned Product, we will process your size change request promptly. A new Product in the requested size will be sent to you as soon as possible, but not later than within 14 days from the date of receiving the Product(s) from you. The deliveries are handled in accordance with the provisions specified in Section 8 above.

    Business users

    10. This point applies only to Business users. This size change option is not available to Business users, unless we expressly agree otherwise with you in writing (e.g., by email) on a case-by-case basis.


    SECTION  11 [COMPLAINTS AND RETURNS]

    1. All Products sold by us are new and in a condition suitable for their intended use. We are responsible for ensuring that the Products comply with the Sale Contract and applicable consumer law.

    2. If you find that the Product you purchased does not conform to the Sale Contract (e.g., it is defective, damaged, or does not meet the description), you have the right to make a complaint:

    1) if you are a Consumer – within two years from the delivery of the Product, if the lack of conformity becomes apparent within two years from delivery of the Product, without prejudice to statutory consumer rights. However, please notify us of the issue as soon as reasonably possible after you notice it to ensure quick resolution;

    2) if you are a Business user – within 14 days from the delivery of the Product.

    3. In the event of a complaint, you may choose one of the following remedies, depending on the nature of the defect:

    • repair of the Product, or
    • replacement of the Product with a new one that conforms to the Sale Contract.

    We may refuse the remedy you chose if it is impossible or, compared to the alternative remedy, would impose disproportionate costs, taking into account all circumstances (including the value of the goods if they were in conformity, the significance of the lack of conformity and whether the alternative remedy could be provided without significant inconvenience to you).

    4. Repair or replacement will be carried out free of charge and within a reasonable time from the moment we are informed about the lack of conformity, and without significant inconvenience to you. We will bear the necessary costs, including shipping.

    5. We may provide the alternative remedy if the remedy you chose is impossible or would impose disproportionate costs compared to the other remedy. The costs of remedies, including repair and replacement and all shipping, will be borne by us.

    6. You may request either (i) a proportionate reduction of the price or (ii) termination of the Sale Contract (refund) if:

    a) we have not completed repair or replacement within a reasonable time or without significant inconvenience to you, or we have refused to bring the Goods into conformity;

    b) a lack of conformity appears despite our attempt to bring the Goods into conformity;

    c) the lack of conformity is of such a serious nature as to justify an immediate price reduction or termination; or

    d) we have declared, or it is clear from the circumstances, that we will not bring the Goods into conformity within a reasonable time or without significant inconvenience to you.

    Termination is not available if the lack of conformity is only minor, and we bear the burden of proving that it is minor.

    7. If you wish to make a complaint, please inform us before returning the product to us. Complaints can be submitted by the following means:

    • e-mail customersupport@saxdorshop.com or

    • via the contact form available on the website at https://www.saxdorshop.com/pages/contact

    • by post to the following post address:

    Saxdor Yachts Oy

    Saxdor Shop – Complaints

    Tammasaarenkatu 1,

    00180 Helsinki, Finland

    8. In the complaint please include:

    -  the reasons for the complaint (e.g., description of the defect, such as torn fabric;

    - the necessary details to identify your Order, including the number of the Order and a person who placed the Order;

    - if possible photographs documenting the defect(s);

    -  your preferred remedy (repair, replacement).

    9. We will review the complaint within 14 days and notify you of the outcome via email or through the method you used to submit the complaint, or the method specified in your complaint.

    10. If the complaint is accepted, we will proceed with the method you requested (repair or replacement) as specified in your complaint. If your preferred solution is not feasible or would incur excessive costs, we will proceed with an alternative, such as repairing the product instead of replacing it, or replacing the product instead of repairing it.

    11. If you exercised your right to a price reduction, we will refund the amount due to you immediately, and no later than within 14 days from the date we receive your statement regarding the price reduction.

    12. In the event of withdrawal from the contract in accordance with point 6) above, you must immediately return the Goods at our expense to the following address:

    Finnish Logistics Group

    Returns Department – Saxdor Shop

    Höyläämöntie 11 b

    00380 Helsinki, Finland

    We will refund the price to you immediately, and no later than within 14 days from the date we receive the Goods or proof of their return.

    13. The refunds specified in point 11 and 12 above will be processed using the same payment method you used, unless you have expressly agreed to a different method, which does not incur any costs for you.

    14. If the complaint was submitted by mail and includes the return of the defective item, we will also reimburse any reasonable shipping costs incurred, provided that a receipt is submitted to:

    customersupport@saxdorshop.com.

    15. If the complaint is rejected, we will inform you of the reasons via email or through the method you used to submit the complaint, or the method specified in your complaint. If you have sent the Product along with your complaint, it will be returned to you at your cost.

    16. We shall not be liable for defects in the delivered goods if they were caused by the Customer's improper use of the goods or by modifications made to them in a manner not approved by us. This also applies to situations where you have not followed the rules for handling and caring for the Goods (e.g. washing and drying instructions).

    Business users

    17. The points 17-20 of this Section apply only to Business users. It does not apply to Consumers, and it does not limit any consumer rights that cannot be excluded or limited under applicable law.

    18. Upon Delivery you must inspect the Products and, where reasonably possible, the packaging without undue delay. If you notice visible transport damage, missing items, or delivery inconsistencies, you should document them (e.g., photos) and, if available, request the carrier to record the issue in the delivery system / damage report.

    You must notify us at customersupport@saxdorshop.com within 2 Business Days from Delivery, providing the Order number and evidence. This notification deadline applies only to visible transport damage, shortages or delivery inconsistencies and does not affect your rights to submit a complaint regarding a Product’s defect under point 2(2) above.

    19. Any complaint submitted by a Business user after the applicable deadline (including the deadline in point 2(2) above and, where relevant, the shorter deadline in point 18 above for transport damage/shortages) may be refused or left unprocessed to the extent permitted by applicable law.

    20. For timely complaints regarding Product defects or non-conformity, Section 11 points 3-16 above shall apply accordingly.


    SECTION 12 [INTELLECTUAL PROPERTY RIGHTS]

    1. All intellectual property rights in the Website and related services are owned by us or its licensors. All intellectual property rights in Saxdor Yachts Oy-created materials (including photos, texts, guides, layouts) and in brand assets specific to us (including trademarks, logos, and product imagery) belong to us. This also includes any intellectual property embodied in or used in connection with the Products (such as designs, patterns, graphics, prints, labels and packaging), which is owned by us and/or our licensors and is protected under applicable intellectual property laws. Purchasing a Product does not grant you any licence or rights to use such intellectual property, except as necessary to use the Product as intended.

    2. Third-party names, trademarks, logos or services (including Shopify, Shopify apps, and payment and sign-in solutions) remain the property of their respective rightsholders and are used in accordance with their terms.

    3. Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable licence to access and use the Website and Services solely for your own personal, non-commercial purposes, and on devices owned by you that meet the minimum technical requirements.

    4. Except where mandatory law permits, you are not allowed to:

    1) copy, modify, adapt, translate, create derivative works from, publicly display, publish or redistribute any part of the Website or its content outside of the website;

    2) reverse engineer, decompile or disassemble the Website, or bypass any security or technical protections (anti-circumvention), except to the extent allowed by law;

    3) rent, lease, lend, sell, assign, sublicense, share credentials, or otherwise transfer access rights to any third party;

    4) access the Website and services by automated means (e.g., bots/scrapers), run or publish benchmarks, or use the website or services to build or train competing products or models;

    5) remove or alter copyright, trademark, or other proprietary notices;

    5. For avoidance of doubt by accessing our Website no rights are transferred to you.


    SECTION 13 [PROHIBITED USES AND LIABILITY]

    1. You may not use our Website available on it for any illegal or unauthorized purpose. You must not, in the course of using the Website, violate any applicable laws (including intellectual property laws) or introduce any malicious code, viruses, or other harmful software.

    2. In particular, it is prohibited to use the Website in any way that:

    1) is unlawful or infringes third-party rights (including intellectual property and privacy, e.g., non-consensual tracking);

    2) compromises safety;

    3) interferes with, disrupts or overloads the Website or the Services, onboard devices or networks (including malware, scraping, automated access, or circumvention of security measures);

    4) misrepresents identity, impersonates others, or involves unauthorised access to an Account;

    3. In case of suspected breach of the Terms, security risk, fraud / abuse or legal obligation, we may:

    1) suspend or restrict access to the Account;

    2) require re-verification or password reset;

    3) remove or disable unlawful content; and

    4) notify competent authorities where required.

    Where reasonably possible, we will inform you of the reasons for such measures, unless disclosure is restricted by law or necessary to preserve the integrity of an investigation.

    4. When using the Website and placing an Order, you agree to:

    1) use the Website only for making genuine inquiries and legally binding Orders;

    2) not place any false or fraudulent Orders. If we suspect that an Order is false or fraudulent (for example, made using a stolen credit card), we will, where reasonably possible, attempt to contact you to verify the situation. If the suspicion is confirmed, we reserve the right to cancel the Order and inform you accordingly;

    3) provide us with accurate and up-to-date contact details, including your e-mail address, billing address and delivery address. Orders cannot be processed if the required information is not provided.

    5. We may refuse to provide the Service or cancel an Order where there are legitimate grounds, such as suspected breach of these Terms, fraud or abuse, or where required by law.

    6. Any such refusal or cancellation does not affect your statutory rights as a consumer, including the right of withdrawal and the right to make a complaint under applicable law.

    7. Please note that you are responsible for any loss we suffer to the extent it is directly caused by your intentional misconduct or gross negligence (for example, fraud or intentional infringement of third-party rights). We may seek compensation only to the extent permitted by mandatory law. You are not required to indemnify us for losses caused by our own acts or omissions.


    SECTION 14 [PROCESSING OF PERSONAL DATA]

    To maintain your Account and to comply with the obligations arising from remote Sales Contracts, we process your personal data provided voluntarily. All information regarding the processing of personal data can be found in the Privacy Policy section available on the Website.


    SECTION 15 [FINAL REMARKS]

    1. The original language of these Terms is English.

    2. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

    3. The Parties submit to the non-exclusive jurisdiction of the courts of Finland.  If you are a consumer residing in EU, Norway or Iceland, the choice of jurisdiction does not deprive you of the protection afforded by the mandatory consumer-protection laws of your country of habitual residence, and you may bring proceedings either in Finland or in the EU Member State of your habitual residence.

    4. We prefer to resolve issues directly with you and therefore we do not commit to participate in consumer alternative dispute resolution procedures, unless we are required to do so by applicable law. If you wish to raise a concern, please contact us at  customersupport@saxdorshop.com or via the contact form available on the website at https://www.saxdorshop.com/pages/contact. Where applicable (including where a dispute cannot be resolved directly), we will provide you, on a durable medium, with information about the competent ADR entity and indicate whether we will use ADR in the specific case.

    5. Consumers residing in EU, Norway and Iceland may also obtain assistance from the European Consumer Centres Network (ECC-Net). Further information on consumer redress in the EU, Norway, Iceland and Liechtenstein is available at https://consumer-redress.ec.europa.eu/index_en. The availability, scope and procedure of ADR depend on the relevant national body. This clause does not affect statutory consumer rights or the right to bring a claim before a court.

    6. We may offer to resolve a dispute amicably by cancelling the relevant order and issuing a full refund. Any such resolution requires your express agreement and does not affect your statutory consumer rights. The refund will be processed without undue delay no later than 14 days from the date of cancellation. The refund will be processed in accordance with our refund regulations (as set out in Section 11 above). This clause does not affect the consumer's rights to withdraw from the Sale Contract as per EU Consumer Protection Laws.

    7. Any disputes arising out of or in connection with these Terms, including any Sales Contracts (including Orders), shall be governed by Finnish law, unless mandatory consumer protection laws require the application of the law of your country of habitual residence.

    8. If you believe a Product presents a safety risk or has caused an incident, please contact us promptly at customersupport@saxdorshop.com and include your order number and a brief description of the issue (and photos, if possible). We may take appropriate corrective measures in line with applicable product safety requirements, including providing safety information, organising a repair/replacement, or withdrawing/recalling the Product where necessary.

    Business Users

    9. The points 9-10 pf this Section apply only to Business users. Business users are responsible for, and shall indemnify us against, any losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with their breach of these Terms, unlawful conduct, fraud, or negligence in connection with the Website or Orders (including fraudulent or unjustified chargebacks, misuse of payment methods, providing inaccurate information, or unauthorised use of third-party rights). Any indemnity applies only to the extent permitted by applicable law.

    10. We are not liable for delay or failure to perform caused by events beyond our reasonable control (including carrier disruptions, supply chain interruptions, strikes, acts of authorities, outages of third-party systems, or force majeure events). In such cases, our obligations are suspended for the duration of the event, and we may propose a revised performance date or cancel the affected part of the Order with a refund.

     

    SECTION 16 - ERRORS, INACCURACIES AND OMISSIONS

    1. Occasionally, there may be information on our Website or in the Services that contains typographical errors, inaccuracies, or omissions, including but not limited to product descriptions, pricing, promotions, shipping charges, transit times, and availability. While we make every effort to ensure that the information on our Website is accurate and up-to-date, errors may occur.

    2. In the event that you have placed an Order and it turns out that there was a mistake regarding the product information (e.g., incorrect price, description, or availability), we will inform you as soon as possible. If a mistake affects your Order, you will have the right to withdraw from the Sale Contract (i.e., cancel the Order) in accordance with your statutory rights, including the right to a full refund.



    SECTION 17 [CHANGES TO TERMS OF SERVICE]

    1. You can review the most current version of the Terms of Service at any time at this page. The content of these Terms may be recorded by printing, saving on a storage device or downloading from the website at any time.

    2. We may update these Terms for valid reasons (e.g., changes in law or regulatory guidance, security, new or modified features, changes of organizational nature regarding the us, improvements or clarifications). Any changes will apply prospectively and will not affect Orders already placed. We will publish the updated Terms on the Website with the effective date highlighted.

    3. If a change affects an ongoing Service provided over time (e.g., Account or Newsletter), we will inform you in advance on a durable medium (e.g., by email or a prominent notice on our Website), indicating the scope and effective date of the change.

    4. In the case of non-continuous contracts, amendments to the Terms shall not affect the rights acquired by Customers prior to the date of entry into force of the Terms and Conditions, including amendments to the Terms and Conditions shall not affect Orders already placed or Orders in the process of being placed. For this reason, we recommend reviewing the Terms and the Policies each time you make a purchase.

    5. We may notify you of changes by e-mail, in particular where required by law or where the change affects ongoing services.


    SECTION 18 [CONTACT INFORMATION]

    Questions about the Terms of Service should be sent to us at customersupport@saxdorshop.com or via the contact form available on the website at https://www.saxdorshop.com/pages/contact.

    We are available Monday–Friday, 09:00–17:00 (EET/EEST), excluding public holidays. We will do our best to respond to you as promptly as possible.

    Our contact information is posted below:

    Saxdor Yachts Oy

    Tammasaarenkatu 1,

    00180 Helsinki, Finland

    FI30905281




     

    ANNEX 1 WITHDRAWAL FORM


    To:

    Saxdor Yachts Oy

    Returns Department – Saxdor Shop

    Tammasaarenkatu 1

    00180 Helsinki

    Finland


    I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods:

    ____________________________________________________

    ____________________________________________________

    ____________________________________________________


    Ordered on* __________________/received on* __________________________,

    Order number ______________________

    — Name of consumer(s):

    ____________________________________________________

    ____________________________________________________

    ____________________________________________________


    — Address of consumer(s)”

    ____________________________________________________

    ____________________________________________________

    ____________________________________________________



    ___________________________________________________

    Date, Signatures of consumer(s) (only if this form is notified on paper)


    (*) Delete as appropriate.

     

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